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Technical Support

Parents and students needing assistance should visit the Main Office or call 323-565-2200 for referral to the appropriate office.

Muir school employees may receive technical support by contacting:

Mr. Herman Padilla, Computer Technician:

• by phoning 323-565-2206
• visiting the Muir Computer Lab in Room 210 upstairs in the Main Building
• or by e-mailing Mr. Padilla at hlp1878@lausd.net

Mr. Paul Friedman, Computer Teacher:

• by phoning x4216
• visiting room 216 upstairs in the Main Building
• e-mailing paulfriedman7@yahoo.com
• or by calling Mr. Friedman at his cell phone number, 213-804-7462 (please do not call this number during class hours)

Mr. Friedman's conference period is period 2. Please contact him then, or after-school, as he has classes at other times.

Find out about equipment loan programs, downloadable software drivers, mobile computer lab carts, online equipment manuals, and other resources available at Muir by visiting the Room 210 Computer Lab page.

Staff can receive LAUSD tech support from the Instructional Technical Division (ITD) Help Desk at 213-241-5200 or by visiting their web site at techsupport.lausd.net. Our school Site Code is 8255. If you are having problems with a particular piece of equipment, have the model and serial numbers of the unit ready when you call. You can report problems to ITD from the Internet using the ITD Self-Service System. This system now works from both on and off campus.

If you believe you are having a problem with a computer virus, visit the LAUSD Virus Information page. If you wish to download a copy of Semantic Anti-Virus (for Windows or Mac) visit the LAUSD Self-Support page. This software is licensed for home as well as school use, provided you're an LAUSD employee. However, the software is behind the LAUSD Firewall, so you will need to download the installer at school, and then take it home to install.

Test your Internet connection speed

Use LAUSD Single Sign-On Self Service Console to:

• Activate your LAUSD email account (new users only)
• Reset a forgotten or expired password (see password tip)
• Login to review and update information about yourself, change your existing password, set or change your password hint question

How to block an Internet website so students can't access it.

Welligent Tech Support: 213-241-4174

Corporate Technical Support

Users of Dell equipment can get technical support at the Dell K-12 Online Support website. The site includes telephone numbers for various types of telephone customer support.

Users of Apple equipment can receive free technical support for Apple products from Apple Educators Support at (800) 800-APPLE (have the serial number of your Apple computer ready) or by visiting lausd.apple.com.

Users of Hewlett-Packard equipment can get technical support at HP K-12 Education. For HP telephone support visit their Call Center. For HP software and driver downloads visit HP Software and Driver Downloads. For HP online technical support visit HP Support & Troubleshooting.

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If you have questions, comments, or additions to this web site, contact Paul Friedman, Computer Teacher (paulfriedman7@yahoo.com).